Dispute Resolution Plan

Introduction At Make It Fun Racing, we are committed to providing a positive experience for all our members. We understand that disputes may arise, and we have established this Dispute Resolution Plan to address and resolve any issues promptly and fairly. This plan outlines the steps we take to handle disputes and ensure a satisfactory resolution for all parties involved.

1. Scope This Dispute Resolution Plan applies to all disputes arising from membership and interactions with Make IT Fun Racing, including but not limited to:

  • Membership fees and renewals

  • Services provided by the club

  • Events and activities organized by the club

  • Use of the club's facilities and equipment

2. Initial Contact If you have a dispute or concern, please contact us as soon as possible. You can reach us through the following channels:

  • Email: info@makeitfunhobbies.nl

We encourage members to address disputes informally by discussing the issue with the relevant club staff or volunteer.

3. Formal Complaint Process If the dispute cannot be resolved informally, you may file a formal complaint. The process is as follows:

  1. Submit Complaint: Provide a detailed written complaint, including the nature of the dispute, relevant dates, and any supporting documentation.

  2. Acknowledgment: We will acknowledge receipt of your complaint within 7 business days and provide an estimated timeline for resolution.

  3. Investigation: We will conduct a thorough investigation of the complaint, including reviewing relevant documents and interviewing involved parties.

  4. Resolution: We will provide a written response outlining the findings of the investigation and the proposed resolution.

4. Mediation If the dispute remains unresolved after the formal complaint process, we may suggest mediation as an alternative. Mediation involves a neutral third party who will facilitate discussions between the parties to reach a mutually acceptable resolution. Both parties must agree to participate in mediation.

5. Arbitration If mediation is unsuccessful or not agreed upon, either party may request arbitration. Arbitration involves a neutral arbitrator who will make a binding decision on the dispute. The arbitration process is as follows:

  1. Request Arbitration: Submit a written request for arbitration, including the details of the dispute and desired outcome.

  2. Selection of Arbitrator: Both parties will agree on a neutral arbitrator or an arbitration service provider.

  3. Arbitration Hearing: The arbitrator will conduct a hearing, review evidence, and listen to both parties' arguments.

  4. Decision: The arbitrator will issue a binding decision, which will be communicated to both parties in writing.

6. Legal Proceedings If arbitration is not an option or if the arbitration decision is unsatisfactory, either party may pursue legal action. We encourage members to seek legal advice before initiating legal proceedings.

7. Record Keeping We will maintain records of all disputes, including informal resolutions, formal complaints, mediation, and arbitration, for 3 years. These records will be kept confidential and used to improve our dispute resolution process.

8. Contact Information For any questions or further information regarding this Dispute Resolution Plan, please contact us at: Info@makeitfunhobbies.nl